Frequently Asked Questions

Welcome to the Galactic Attic FAQ page. Here you'll find answers to common questions about our products, ordering process, shipping, payments, and customer support. If you need additional assistance, please contact our team at info@galacticattic.co.uk.

1. About Galactic Attic

What is Galactic Attic?

Galactic Attic is an online store offering a selection of women's outerwear, including leather jackets, biker jackets, and snow jackets. Our collections bring together a variety of styles for everyday wear, fashion, and colder weather.

What products do you sell?

We offer several outerwear styles, including:

  • Women's leather and faux leather jackets

  • Women's biker and motorcycle jackets

  • Women's faux suede jackets

  • Women's sherpa-lined and faux fur jackets

  • Women's snow and winter jackets

Product availability and features may vary by style.

2. Product Information and Sizing

How do I choose the right jacket size?

Please review the size chart provided on the individual product page before placing your order. Compare the listed measurements with your own measurements to help select a suitable size. If you need additional guidance, contact us at info@galacticattic.co.uk.

Are your leather jackets made from genuine leather?

Our collection may include both genuine leather and faux leather styles. Please check the material and fabric composition listed on each product page to confirm the materials used for a particular jacket.

Are your jackets suitable for winter?

Some of our jackets are designed for colder weather, including sherpa-lined, faux fur-lined, and snow jacket styles. Please review each product's description and specifications to understand its intended use and features.

Are your snow jackets waterproof?

Waterproofing and water resistance depend on the individual product. Please check the relevant product description for specific information about weather protection before purchasing.

How should I care for my jacket?

Care instructions vary depending on the material and design. Always follow the care instructions provided on the product page or garment label. Some jackets may require hand washing or special care.

3. Orders and Payments

How can I place an order?

Browse our collections, select your preferred jacket, choose the available size and other options, and add the item to your shopping cart. Follow the checkout instructions to complete your purchase.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, contact us as soon as possible at info@galacticattic.co.uk. Changes or cancellations may depend on the order's processing and fulfillment status.

What payment methods do you accept?

Available payment methods are displayed at checkout. Please review the payment options shown before completing your order.

Will I receive an order confirmation?

Order confirmation details depend on the information provided during checkout and the store's order-processing system. Check your email after placing an order, including your spam or junk folder if necessary.

4. Shipping and Delivery

Do you offer shipping within the United Kingdom?

Available shipping destinations and delivery options are displayed during checkout. Please confirm that your address is eligible for delivery before placing your order.

How long does delivery take?

Delivery times may vary depending on your destination, shipping method, and order-processing time. Please refer to the shipping information provided on our website or during checkout for the most accurate estimates.

How can I track my order?

If tracking is available for your shipment, use the tracking information provided in your shipping confirmation. If you need help locating your order, contact info@galacticattic.co.uk with your order number.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, contact our customer support team with your order number. We'll help you review the available order and shipping information.

5. Returns and Refunds

Can I return a jacket?

Returns are subject to our store's return policy and applicable consumer protection laws. Please review the Returns and Refunds policy on our website before purchasing. If you have questions about eligibility, contact info@galacticattic.co.uk.

How do I request a return?

Contact our customer support team at info@galacticattic.co.uk and provide your order number and the reason for your request. Please wait for instructions before sending any item back.

When will I receive my refund?

Refund processing times may vary depending on the payment method and financial institution. Once a refund has been approved and processed, the time it takes to appear in your account may depend on your payment provider.

What if I receive a damaged or incorrect item?

Please contact us at info@galacticattic.co.uk with your order number and a description of the issue. Photographs may help us understand the problem and determine the appropriate next steps.

6. Contact and Customer Support

How can I contact Galactic Attic?

You can reach us using the following contact details:

  • Email: info@galacticattic.co.uk

  • Phone: +44 774 685 1331

  • Business Address: Galactic Attic, 22 Royal Arcade, Cardiff CF10 1AE, United Kingdom

What information should I include when contacting support?

For order-related questions, include your order number, the email address used at checkout, and a clear description of your inquiry. Please do not send full payment card details or passwords.

Where can I find more information about your policies?

Please consult the relevant pages on our website for shipping, returns and refunds, privacy, and terms of service. These pages explain the applicable conditions and procedures.

Still Have Questions?

We're happy to help. If you cannot find the answer you're looking for, contact Galactic Attic at info@galacticattic.co.uk or call +44 774 685 1331.

Thank you for shopping with Galactic Attic. We appreciate your interest in our collections and look forward to assisting you.