Refund policy

At Galactic Attic, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, our Return and Refund Policy explains how to request a return, the conditions your item must meet, and how refunds are handled.

1. 30-Day Return Policy

We offer a 30-day return policy. You must contact us within 30 days of receiving your order to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be in new, unused, and unworn condition.

  • The item must be returned in its original packaging.

  • The product must be in its original condition, with any original tags or accessories included where applicable.

  • You must provide your order number or proof of purchase.

  • The return must be requested within 30 days of receiving your order.

Items that show signs of wear, washing, damage caused after delivery, or use beyond what is necessary to inspect the product may not qualify for a return, subject to applicable consumer protection laws.

2. Return Shipping Within 14 Days

Once your return request has been approved and return instructions have been provided, you must send the product back within 14 days.

Please ensure that the item is securely packed in its original packaging to help prevent damage during transit.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been received and processed.

Please contact us by email before sending any item back. Returns sent without prior communication may experience processing delays.

3. How to Request a Return

To start a return, email us at info@galacticattic.co.uk with the following information:

  • Your full name

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos of the item, if it arrived damaged, defective, or incorrect

Our team will review your request and provide instructions on how to proceed. Please wait for our response before shipping your item back.

4. 10-Day Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

For approved refunds, we aim to process the refund within 10 days of the return being received and inspected. The time it takes for the funds to appear in your account may depend on your payment provider or bank.

Refunds will generally be issued to the original payment method used for the purchase, where possible.

If your refund has not appeared after the applicable processing period, please contact us by email so we can assist you.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item you ordered, please contact us at info@galacticattic.co.uk as soon as possible.

Include your order number, a description of the issue, and clear photos where possible. We will review the details and explain the available next steps in accordance with our policies and applicable consumer protection laws.

Your legal rights are not affected by this policy.

6. Items That May Not Qualify for Return

A return may be declined if an item does not meet the stated return conditions, including where it has been worn, used, washed, damaged after delivery, or returned without its original packaging.

However, these conditions do not limit any rights you may have under applicable consumer protection laws, including rights relating to faulty, misdescribed, or incorrectly supplied goods.

7. Return Shipping Costs

Please contact us before returning an item to confirm the return procedure and whether return shipping costs apply to your situation.

Where an item is faulty, damaged, misdescribed, or incorrectly supplied, your rights and any applicable return-cost arrangements will be handled in accordance with relevant consumer protection laws.

8. Exchanges

If you would like a different size, colour, or item, please email us at info@galacticattic.co.uk before sending your order back. Our team will advise you on the available options.

An exchange may depend on product availability and the applicable return conditions.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please contact our customer support team.

Business Name: Galactic Attic
Email: info@galacticattic.co.uk
Phone: +44 774 685 1331
Business Address: Galactic Attic, 22 Royal Arcade, Cardiff CF10 1AE, United Kingdom

Please include your order number in your email so we can help you more efficiently.

Thank you for shopping with Galactic Attic. We appreciate your business and are here to help resolve any concerns about your purchase.