Shipping policy
At Galactic Attic, we want your shopping experience to be simple, convenient, and enjoyable. We offer free standard shipping throughout the United Kingdom so you can shop for your favourite jackets and outerwear without additional standard shipping charges.
Please review the following policy for information about our shipping coverage, order processing, delivery estimates, and tracking.
1. Shipping Destinations
We currently ship within the United Kingdom only.
At this time, we do not offer international shipping. Orders with delivery addresses outside the United Kingdom cannot be fulfilled through our standard shipping service.
2. Free Shipping
Enjoy free standard shipping on all eligible orders delivered within the United Kingdom.
No standard shipping fee will be added at checkout for eligible UK orders. If any other charges apply to your order, they will be displayed at checkout where applicable.
3. Order Processing Time
Orders typically require 2–3 business days to process before they are dispatched.
During this period, we prepare your order for shipment and complete the necessary processing steps. Orders placed on weekends or UK public holidays may begin processing on the next business day.
Processing times may occasionally be longer during busy shopping periods or when additional order verification is required.
4. Shipping and Delivery Time
After your order has been processed and dispatched, transit time is typically 3–5 business days.
Our estimated delivery schedule is:
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Order processing: 2–3 business days
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Transit and delivery: 3–5 business days
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Total estimated delivery time: 5–8 business days
Delivery estimates begin after an order is placed and are provided as a guide, not a guaranteed delivery date. Actual delivery times may vary depending on your location, courier operations, weather conditions, public holidays, and other circumstances outside our control.
5. Order Confirmation and Tracking
After placing your order, please check your email for any order confirmation or shipping updates provided by our store.
If tracking information is available for your shipment, it will be shared when your order is dispatched or when the tracking details become available.
Please check your inbox and spam or junk folder for order-related messages. If you have questions about your order status, contact us at info@galacticattic.co.uk and include your order number.
6. Incorrect or Incomplete Shipping Addresses
Please ensure that your shipping address, postcode, email address, and contact details are accurate when placing your order.
If you notice an error after ordering, contact us as soon as possible. We will do our best to assist, but changes may not be possible once an order has been processed or dispatched.
Galactic Attic cannot guarantee delivery to an incorrect or incomplete address supplied during checkout.
7. Delayed or Missing Deliveries
Although our standard estimated delivery time is 5–8 business days, delays may occasionally occur because of courier issues, severe weather, public holidays, or other unexpected circumstances.
If your order has not arrived within the estimated timeframe, please email info@galacticattic.co.uk with your order number. We will review the available information and help you with the next steps.
8. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us at info@galacticattic.co.uk. Include your order number, a description of the issue, and clear photographs where possible.
Our team will review your concern and advise you on the appropriate resolution in accordance with our policies and applicable consumer protection laws.
9. Contact Information
For questions about shipping, delivery estimates, tracking, or an existing order, please contact us using the details below.
Business Name: Galactic Attic
Customer Support Email: info@galacticattic.co.uk
Phone Number: +44 774 685 1331
Business Address: Galactic Attic, 22 Royal Arcade, Cardiff CF10 1AE, United Kingdom
When contacting us about an order, please include your order number so we can assist you more efficiently.
Thank you for choosing Galactic Attic. We appreciate your support and look forward to delivering your order to you.