Payment Policy

At Galactic Attic, we aim to make your shopping experience convenient, secure, and straightforward. This Payment Policy explains the payment methods we accept, how payments are processed, and what you can expect when completing a purchase through our online store.

By placing an order with Galactic Attic, you agree to the payment terms outlined below.

1. Accepted Payment Methods

We accept the following payment methods for eligible purchases through our online store:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Visa Electron

  • Discover

  • Diners Club

Available payment options may vary depending on your location, card issuer, and checkout eligibility. The payment methods displayed at checkout are the options available for your order.

2. Payment Processing

Payments are processed through the payment services available on our online store. When you place an order, your payment details are submitted for authorization and verification.

An order may be processed once the payment has been successfully authorized, subject to our order processing procedures. If a payment cannot be authorized, your order may not be completed.

Please ensure that your billing information is accurate and matches the details associated with your payment method to help avoid unnecessary delays.

3. Payment Currency and Pricing

Product prices and the applicable currency will be displayed on our website or at checkout. Please review your order total before completing your purchase.

If you pay using a card issued in a different currency, your bank or card provider may apply currency conversion rates or additional transaction fees. These charges are determined by your financial institution and are outside Galactic Attic's control.

Any applicable taxes, shipping charges, or other order-related costs will be displayed at checkout where required.

4. Payment Security

We take payment security seriously and use the payment processing facilities available through our e-commerce platform to handle transactions.

Your payment may be subject to additional verification by your card issuer or payment provider. We do not ask customers to share their full payment card details or card security codes through ordinary email or customer support messages.

For your protection, please keep your payment information confidential and contact your card issuer if you notice any unfamiliar transactions.

5. Failed or Declined Payments

A payment may be declined for several reasons, including insufficient funds, incorrect billing information, security checks, card restrictions, or authorization issues.

If your payment is declined, we recommend that you:

  • Check that your card details and billing information are correct.

  • Confirm that your card is active and permitted for online purchases.

  • Contact your bank or card issuer if the issue continues.

  • Try another accepted payment method, if available.

Galactic Attic cannot override a payment decision made by your bank or card issuer.

6. Order Confirmation

After successfully placing an order, you should review the confirmation information provided by our store. If an order confirmation email is available, check your inbox and spam or junk folder.

If you are unsure whether your order was completed, please contact us before submitting another order to help prevent duplicate purchases.

7. Refunds and Returned Payments

If a refund is approved under our Returns and Refunds Policy or applicable law, it will generally be issued to the original payment method where possible.

The time required for a refund to appear in your account may vary depending on the payment provider, card issuer, and financial institution.

For information about return eligibility, return procedures, and refund conditions, please refer to our Returns and Refunds Policy.

8. Payment Errors and Duplicate Charges

If you believe you have been charged incorrectly or notice a possible duplicate transaction, please contact our customer support team with your order number and relevant transaction information.

We will review the information available to us and provide assistance. For transactions that remain pending or appear on your statement without a completed order, your card issuer may also be able to explain the status of the authorization.

Please do not send full card numbers, passwords, or security codes when contacting us.

9. Changes to This Payment Policy

Galactic Attic reserves the right to update this Payment Policy when necessary to reflect changes in our store operations, payment options, or legal requirements.

Any updated version will be published on this page with a revised date where appropriate. We encourage customers to review this policy periodically.

10. Contact Information

If you have questions about payments, billing, or an order placed through our store, please contact us using the details below.

Business Name: Galactic Attic

Email: info@galacticattic.co.uk

Phone: +44 774 685 1331

Business Address: Galactic Attic, 22 Royal Arcade, Cardiff CF10 1AE, United Kingdom

We're happy to assist with payment-related questions and help you navigate your shopping experience.

Thank you for shopping with Galactic Attic. We appreciate your trust and look forward to providing you with a smooth and convenient shopping experience.